Line Holm Anderssen – CV (EN)

PERSONAL DETAILS

Line Holm Anderssen
Mosoddvegen 3A, 2619 Lillehammer, Norway
Tel: +47 400 55 672
Email: line dot anderssen (at) gmail dot com

PERSONAL PROFILE

Proactive senior executive equipped with strong communication, coordination and analysis skills. Well-developed project management and IT skills combined with a flexible attitude to work. Well-versed in all aspects of the organisation, adaptable and quick to learn new skills, with a genuine desire to achieve, excel and evolve.

EMPLOYMENT HISTORY

Anderssen Language Services, Bodø, NorwayJuly 14 – present
Freelance translator

  • Translating, localising, proofreading, editing and copywriting for different language service providers, online gaming companies. Main focus has been on online gaming related content.
  • Working file and content formats: Anything from banners and newsletters, to websites, games, slot machines, agreements, terms and conditions.
  • Working languages: English, Swedish and Danish to Norwegian

EuroLotto, Sliema, MaltaMay 13 – May 14
General Manager

 

EuroLotto is a daughter company of Cherry Ltd, and is an online lottery and casino which offers a daily lottery draw where the top prize is over € 25 million.

  • Designed and implemented all procedures in relation to televised lottery draw in cooperation with third party production company, LGA and TV studio
  • Managed all recruitment and training of personnel involved with TV production (including production managers and voice-overs)
  • Focused on customer reactivation and preparation for migration to new in-house gaming platform, and ensured reactivation of majority of customers in compliance with local gaming legislations
  • Defined and delivered integrated brand, product, PR, customer acquisition, conversion and retention campaigns
  • Set clear goals and initiate procedures linked to CRM and VIP initiatives
  • Oversaw and coordinated that results against agreed KPI’s including ROI, ARPPU and CPA were followed through
  • Oversaw and set SLA’s towards the Support and Payments team
  • Oversaw sponsorship opportunities
  • Budgeted for the brand in whole; forecasting and deliverance on set budgets
  • Managed, together with the content department, relevant translations for all supported languages on the site
  • Oversaw that EuroLotto activities and operations are performed in compliance with issued licenses, local regulations, and laws governing business operations
  • Liaised with all third parties in regards to daily draws and promotional activities
  • Responsible for contract negotiations with all third parties
  • Worked together with external or in-house tech departments to streamline future deploys/functionality

Cherry Ltd, Sliema, Malta Nov 10 – May 13
General Manager

 

Cherry Ltd is the daughter company of the Swedish Cherry AB. Cherry AB has been operating gaming activities for more than 50 years and has for a long time been the leading private gaming company in Sweden. Focusing on restaurant casinos in Sweden since 1963, Cherry has now (with Cherry Ltd) extended to operate additional online casinos, including CherryCasino.com, EuroSlots.com, SpilleAutomater.com and EuroLotto.com.

  • Set up Cherry Ltd in Malta for the Swedish company Cherry AB
  • Served as the liaison to the senior management and other key stake holders; effectively communicated and presented critical matters
  • Represented the organisation externally, as necessary, particularly in lease and contract negotiations
  • Provided a day-to-day leadership presence for all staff; bridge national and worldwide operations and supported an open-door policy among all staff
  • Managed and maintained the physical office space including space planning, maintenance, safety, housekeeping, supplies inventory, equipment (including research and analysis related to procuring additional and/or alternative office space as well as management of any physical office moves)
  • Managed Human Resources/Personnel functions such as maintaining personnel files, orienting new employees, obtaining and/or completing all personnel-related documents, monitoring staff absences, and monitoring compliance with state employment laws
  • Managed and maintained annual budgets
  • Oversaw that activities and operations were performed in compliance with local regulations and laws governing business operations
  • Designed and implemented office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
  • Completed operational requirements by scheduling and assigning employees; following up on work results
  • Maintained office staff by recruiting, selecting, orienting, and training employees.
  • Designed job descriptions and employment contracts across all levels and for all verticals
  • Maintained employee results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising performance
  • Managed, enhanced and built effective relationships with existing and new partner organisations
  • Identified areas of risk/opportunities and influences, and implemented continuous improvements

Bet24 / Nordic Betting Ltd, Sliema, MaltaOct 09 – Nov 10
Customer Support Advisor

 

Bet24 was a leading online betting company which offers sports betting, poker and casino betting which was purchased by Unibet in 2011.

  • Delivered high quality support to Norwegian, Swedish, Danish and English speaking customers by phone, chat and email
  • Assisted Customer Support Manager in day-to-day tasks involving team and work schedules
  • Translated and interpreted newsletters, website, TV commercials and SMS
  • Authored Sports betting stories for the Norwegian website
  • Coordinated work schedules for the Bingo Chat masters
  • Provided escalated Bingo support
  • Provided training and guidance to new hires in the CRM department

Creative Labs Europe Ltd, Dublin, IrelandJul 08 – Jun 09
European eCommerce Planner

 

Creative is the worldwide leader in digital entertainment products for the personal computer and the Internet.

  • Created quarterly eCommerce forecasts for the European market with an annual turnover of around $8 million
  • Provided excellent marketing support to the Online Sales eCommerce function through working with our affiliate partners and price comparison sites to maximise revenue
  • Organised and managed our internal demand creation initiatives centred around special offers, online store enhancements, mailers, promotions etc.
  • Increased revenue and traffic by analysing and investigating current market trends
  • Trained and mentored new hires, as well as Customer Support advisors
  • Translated and interpreted for all departments in Europe and Asia depending on business needs, as well as frequent communication with managers and senior management
  • Copywriting
  • Back up for Online Sales Team Leader for up to 30 people at peak
  • Investigated slow and/or non-moving products and determined further course of action
  • Shaped, coordinated and collaborated in implementation of a new employee store as well as setting up new partner stores
  • Planned, developed and completed automation of inventory feeds and updates, which freed up 25% of the Inventory Coordinator’s time

Inventory CoordinatorAug 07 – Jul 08

  • Managed inventory of main store as well as various partner stores and distributor outlets
  • Liaised with other departments as well as managed the relationship with the outsourced warehouse partner and local sales offices across Europe
  • Created quarterly eCommerce forecasts for the European market
  • Implemented new process for reintegrating returned stock and managing inventory levels in our eBay store
  • Acted as point of escalation for business-to-business (B2B) orders
  • Back up for Online Sales Team Leader for up to 30 people at peak
  • Trained Technical Support advisors and new hires

RMA CoordinatorApr 07 – Aug 07

  • Processed and monitored end user logistic activity, co-coordinated both inbound and outbound shipments with the respective carrier
  • Liaised with import companies to ensure a smooth transition of all End User Returns
  • Participated in discussions on system requirements for outsourcing RMA activity as well as scope creation, implementation and follow-up of the online-RMA project
  • Trained back-ups and Technical Support advisors in all new procedures
  • Acquired effective time management skills and the ability to handle multiple tasks and priorities
  • Showed ability to work on own initiative and interact with people at all levels

Technical Support Advisor Jul 05 – Apr 07

  • Delivered high quality support to Norwegian, Swedish, Danish, Italian and English customers by phone and email
  • Managed the Norwegian language categories for the team, which improved the efficiencies for email queries
  • Contributed significantly to translations for Kana Response, Internet Pages and European Publishing Department
  • Took ownership of Returns Materials Authorisation queries and Customer Surveys
  • Commenced as a Level 1 advisor and achieved Level 3 within 1 year
  • Acquired strong problem solving and analytical skills
  • Increased knowledge of PCs, both hardware and software

Previous employment

Held a number of positions, mainly administrative and customer service facing jobs.

 

ACADEMIC BACKGROUND

Akershus University College, NorwayAug 04 – Jun 05
Bachelor of Information Technology (60 credits)

University of Oslo, NorwayJan 04 – Oct 04
Italian morphosyntax and translation (50 credits)

University for Foreigners, ItalyJul 03 – Dec 03

Italian language and culture course

Norwegian University College of IT, NorwayAug 01 – Jun 03

Two-year Degree in Information Systems (120 credits)

Lillehammer University College, NorwayAug 98 – Jun 99

Norwegian and International Politics, intermediate course (60 credits)

Hedmark University College, NorwayAug 98 – Jun 99

English, intermediate course (30 credits)

Lillehammer University College, NorwayAug 96 – Jun 97

Norwegian and International Politics, foundation course (60 credits)

Agder University College, NorwayAug 95 – Jun 96

English, foundation course (60 credits)

TRAINING COURSES AND CERTIFICATIONS

Candidata Magisterii (cand.mag) in political science               
Undergraduate degree offered at the universities, regional colleges and the professional state colleges in Norway. It requires exams totalling 80 credit units after an estimated four years of study (240 ECTS Credits).

CompTIA A+ Certification                        
This certification validates the latest skills needed by today’s computer support professionals.

TEFL Certification (w/ distinction)
This was awarded by Bluefeather School of Languages in Monkstown, Dublin, following a two-week intensive course (100 hrs, Cambridge/RSA CELTA equivalent).

Maltese Employment Law                         
This course provided participants with a good working knowledge of the local legislation belonging to employment and industrial relations. It also establishes the broad aspects for an understanding of the rights and obligations of workers and their employers. The course guides the participants through the principles of effective employment practices and allows them to understand a variety of implications of employer-employee relations.

Human Resources Management                         
More and more companies, regardless of size or industry, are acknowledging the importance of the Human Resource function as a means to achieve strategic goals. This course provided a practical overview of the main areas and tasks involved in managing the Human Resources Function.

ADDITIONAL SKILLS AND RESPONSIBILITIES

Project Manager on all IT projects in college:

  • 3rd year – Bachelor of IT main project – Development of a customisable web shop. Grade: A
  • 2nd year – “Software Engineering”. Grade: Pass
  • 1st year – “IT in the community”. Grade: A-

Form representative

  • Elected into Student Government office 2nd year of Bachelor of IT
  • Represented 400 students

Microsoft Word, Excel, Oracle, PowerPoint and MSProject

  • Used either on a daily basis or frequently for presentations and project management in college and/or in current job

LANGUAGES

Norwegian                              Native
English and Swedish              Fluent
Danish and Italian                  Intermediate

INTERESTS AND ADDITIONAL INFORMATION

  • Full, clean, driver’s licence
  • Aerobics Instructor certificate
  • Level A Instructor certificate in aerobics, step and spinning
  • Powerboat certificate – Level 2

REFERENCES

Available on request